Experience

MEMBERSHIP & OUTREACH MANAGER, bikepgh

2018 - Present

  • Cultivates member acquisition, retention, and engagement

  • Leads the growth of sustaining monthly membership program

  • Oversees use of CRM application for member and donation tracking

  • Collaborates with Marketing Manager on fundraising campaigns and member drives

  • Advances community outreach initiatives to strengthen local partnerships

  • Hires, trains, and manages seasonal Outreach Associates

Event Specialist, bikepgh

2017 - 2018

  • Develop and execute large-scale events such as OpenStreetsPGH

  • Create event permits, maps, contracts, and event programming

  • Identify and recruit stakeholders, activity partners, and vendors

  • Coordinate bike valets and community outreach opportunities

  • Facilitate the hiring of seasonal interns and part-time staff

 

volunteer coordinator, bikepgh

2015 - 2017

  • Recruited, trained, and coordinated over 600 volunteers per year

  • Maintained accurate volunteer records in Salesforce database

  • Created training guides for volunteers, interns, and seasonal staff

  • Optimized eNewsletters, social media, and web communications

  • Assisted in the planning and coordination of community events

 

Marketing Strategist, Bantha Tea Bar

2016 - 2017

  • Collaborated with other small businesses to co-host events

  • Implemented social media strategy to align with business goals

  • Created engaging content for Instagram, Facebook, and Twitter

 

Customer Care Advocate, Modcloth

2015

  • Provided customer support through online chat, phone, and email

  • Identified and resolved customers’ web, order, and shipping issues

  • Created general response templates for live messaging and emails


Education

DUQUESNE UNIVERSITY, 2015

Integrated Marketing Communication BA // Business Management Certificate

  • Vira I. Heinz Scholar

  • Art Director of Students for Human Rights


Skills

Salesforce, WordPress, MailChimp, Hootsuite, ZenDesk, Adobe Photoshop, Event Planning, Recruitment, Program Development, Social Media Marketing, Budgeting & Forecasting, Effective Time Management